De: "customeraffairs par" À: paulzim0@free.fr Envoyé: Lundi 21 Novembre 2016 18:20:45 Objet: Our Ref. DXB/X/AS/131016/7171835 Our Ref No: DXB/X/AS/131016/7171835 21 November 2016 Mr Paul Zimmermann Email: paulzim0@free.fr FRANCE Dear Mr Zimmermann, Thank you for your feedback through our online portal on 13 October. I am concerned to learn that you were disappointed with your recent travel with Emirates. A review of your reservation records indicate that you travelled from Dubai to Paris on 01 October, and unfortunately your flight EK075 from Dubai to Paris was delayed by 4 hours and 38 minutes due to technical difficulties with the aircraft schedule to operate the flight. On behalf of Emirates, please accept my apologies for the inconvenience experienced by you on this occasion. I would like to assure you that on-time departures are an integral part of our product. Whilst every effort is made to transport passengers according to planned schedules, there are occasions when flights are cancelled due to unforeseen circumstances. The safety and security of our customers and staff is of paramount importance to us and I am sure you will concur with this position. As a customer focussed business, we take no pleasure in seeing our passengers disappointed. I would like to offer Mrs Odile Lehuraux and you 10,000 complimentary miles each, should you wish to join Skywards our frequent flyer programme. You may complete the enrolment process through our website, www.emirates.com , and advise us of your membership number by return email, so that we can credit the miles to your account. This offer is valid for 60 days from the date of this letter. Thank you for writing, and for giving me this opportunity to respond. We look forward to the pleasure of welcoming you on-board our flights again soon. Avone Sourivong Customer Affairs